General questions
HOW TO GET A TRANSPORTATION OFFER?

With SOSVan, you can get free transportation price offers from hundreds of transportation providers by following these simple steps:

 

1) Describe your transportation using our simple form to create a new query.

 

2) Transportation service providers will see your request in a common list.

 

3) If they can help with your parcel delivery, they will make an appropriate price offer.

WHEN WILL I RECEIVE TRANSPORTATION PRICE OFFERS?

If you have not received a price offer for your transportation, the most important thing is not to panic. Carriers will make their offers within a range from several hours to several days.

HOW MANY TRANSPORTATION PRICE OFFERS CAN I EXPECT?

Although there are no guarantees, 98% of transportation requests receive at least 3 offers. In SOSVan we have many transportation providers, so there is almost certainly someone who will be able to help with your transportation.

Payment questions
WHAT ARE THE PAYMENT METHODS?

Once you choose a carrier and accept its price offer, you can pay the reservation fee through Paysera or PayPal.

 

In order to learn how to pay the remaining balance, you will need to contact the chosen transportation provider directly.

 

Payment methods and requirements vary between transportation service providers and it is best to consult them before accepting their offer.

HOW DOES PAYMENT WORK?

Once you accept the SOSVan transportation price offer, you will pay for the transportation booking online using a Paysera or PayPal. This confirms the booking of your chosen transportation provider.

 

The remaining balance is paid directly to the transportation service provider through their payment methods and in accordance with their conditions, which can be viewed on their profile page.

 

For newly registered transportation providers (who signed up less than 6 months ago), we recommend paying only in cash, and not in advance.

Carrier questions
HOW TO REGISTER AS A CARRIER?

Registration at SOSVan as a transportation service provider is very simple.

 

You can read more about SOSVan, what we offer to our carriers, on the page “Become a Carrier”, where you can also fill out the registration form.

 

You can view the taxation procedures on the “Terms of Use" page.

Transportation questions
HOW TO ENSURE THAT THE TRANSPORTATION SERVICE PROVIDER IS RELIABLE?

To ensure that both customers and transportation providers form a safe community with a win-win mentality, we have developed a system for evaluating recommendations.

 

Based on factors such as completed works and previous customer reviews, the transportation service provider collects feedback for each carried out transportation that demonstrates their reliability and efficiency.

 

All feedback results and previous comments can be freely viewed on the transportation service provider profile page.

 

Transportation service providers also indicate their level of insurance in their profiles.

 

All SOSVan transportation service providers must register and pass the verification process in order to be allowed to start working through our website.

HOW CAN I LEAVE A REVIEW?

In order to create a fair and safe community, we ask all users of our system to leave sincere and reliable feedback after each transportation.

 

To leave a review, log in to your "My SOSVan" page. You will see a red button next to each transportation – "Leave a Review" and by pressing it you will be able to leave your comment about the transportation.